Bizzard positive on Covid-19
1. The importance of service
Healthcare service (remote consultations)
Education service (home schooling)
2. Sense of trust
Informal acknowledgement of the right policy set by government and other authorities
Closeness of people, ability of making adjustments (adaptability to vulnerable situation)
3. Collective intentionality
Work together for shared and joint intention
4. Service review - not just service for money, but service for human need
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