Problem with Streamyx

Hi Nicholas, TMnet Customer Care

Thank you for your response.As advised, my husband have made two phone calls yesterday to your activation centre at 5.00pm (attended by your En Shahriza) and 7.15pm (attended by your En. Nasmi). A service failure report number 238989 has been assigned for me.Below is a brief description of communication and testing done by my husband yesterday

8 Aug 2005:5.00 pm : As advised by your En. Shahriza, my husband removed the splitter and connected my new modem Aztech 3100R direct to the phone jack. After 1 minute, the DSL light was still blinking (indicating connection with TM local exchange was not establised). My husband then tested the same modem at my neighbour's house 100 meters apart (same location i.e 4th floor, Block B, ........... Balakong). My neighbour, Mr Eddie Lau has been using basic streamyx for more than 1 year using telephone number 03-8963 XXXX. Upon testing, the modem DSL light status was permanent after 10 seconds of connection which indicated connection was established there. Thus no problem with Mr Eddie's line.

7.15 pm : Made an official complaint on the service failure. Attended by En. Nasmi. A service failure report number 238989 has been assigned for me.Expecting your technical guy to check my phone line 03-8962 XXXX today.Based on the above testing, it was suspected that my line is not able to establish ADSL connection yet. Please take note that my 10 storey condominium is currently fitted with fibre optic telephone lines.Your immediate response to resolve the above service failure is very much appreciated.

Regards


Dear Customer Service
>> I'm a first time streamyx user. I applied a basic 512k package @ RM66
> without modem via your reseller, Vertexion Marketing Sdn Bhd.
> My problem when doing set-up and testing the connection last Friday 5th
> August using Aztech 3100R modem, the DSL led was blinking.
> This may indicate that streamyx service is not activated by TM under my
> phone line 03-8962 XXXX yet.
>> Please help to check the line and advise outcome.
>> Best regards
>>